Privacy policy

Shipping & Delivery Policy

  • Shipping Costs: International shipping costs are calculated based on the weight of your order and the selected delivery method. Additional charges may apply for remote locations or oversized/heavy items. For deliveries within Doha, a local delivery fee payable directly to the driver applies and is not included in the product price.

  • Failed Delivery Policy: If our delivery team is unable to contact you or successfully deliver your order for a period of 25 days, your order will be considered void and no compensation will be provided.

  • Customer Responsibility: Customers are responsible for ensuring correct contact details, an accurate delivery address, and availability to receive the order. OFA LINE is not responsible for delays or losses due to incorrect customer information.

Payment Policy

  • All OFA LINE orders require full payment at the time of purchase.

  • We do not accept partial payments, deposits, or instalments for any orders.

  • Production will only begin once full payment has been received and confirmed.

Cancellations Policy

  • All OFA LINE pieces are bespoke and made to order. Each design is individually produced based on your measurements and selected fabrics. For this reason, orders cannot be cancelled once placed.

  • However, OFA LINE reserves the right to cancel an order in the rare case that selected fabric or materials become unavailable. In such situations, we will contact you to offer a suitable alternative design or fabric, or proceed with a cancellation and refund if no suitable alternative is agreed upon.

Returns & Refunds Policy

  • As all OFA LINE pieces are made to order, we operate a strict returns and refunds policy.

  • Returns or refunds are only accepted in cases of a manufacturing issue or a verified production defect.

  • To request a return/refund: You must contact us within 7 days of receiving your abaya via WhatsApp or email.

  • You must provide proof of purchase (receipt) and clear photos of the issue.

  • All claims are subject to an internal quality investigation, as every OFA LINE piece undergoes quality control before dispatch.

  • Returns/refunds will only be accepted if the abaya has not been altered elsewhere, has not been damaged by the customer, and is in its original condition.

  • Refunds will not be issued for fit preferences, fabric expectations, or personal styling choices.

Order Processing Time

  • All OFA LINE pieces are made to order, requiring time to produce to our luxury standards.

  • Processing Order Time at lees 14 Days 

  • Production and delivery timelines vary depending on demand and collection volume.

     

  • Upon placing your order, our team will notify you of the expected delivery date. Please note that timelines are estimates and may vary during peak periods or special collections.

     

Customer Conduct Policy

  • OFA LINE is a small, women-led business built on creativity, respect, and empowerment.

  • We kindly expect the same values from our customers. Any rude, abusive, or unpleasant behaviour towards our team will not be tolerated.

  • OFA LINE reserves the right to refuse future orders from customers who do not maintain respectful communication. We believe in kindness, professionalism, and mutual respect — these are non-negotiable values at OFA LINE.

International Shipping

  • For international shipping outside Qatar and the GCC, please refer to the shipping rates list. After completing your order payment, we will contact you with a separate payment link for the shipping charges.